Privacy Policy

This policy explains how FlowHalo (“FlowHalo”, “we”) handles personal information when you visit our website or use the FlowHalo app, API or MCP server. For questions or requests, email hello@flowhalo.ai.

• Account details such as your name, email address and profile picture from the sign in method you choose.
• Your content, meaning the videos, audio and links you upload, and the transcripts, clips, captions and exports we create from them.
• Onboarding answers and settings, such as the kind of content you make, the platforms you post to, and your brand kits.
• Billing information. Payments are handled by Stripe. We receive your plan, billing status and the last four digits of your card, never the full card number.
• Connected accounts. If you connect a social account to post clips, we store encrypted access tokens and the profile details described in section 5.
• Usage and device data such as pages viewed, features used, browser type, approximate location from your IP address and error reports.

• to provide the service, including transcribing your videos, finding moments, rendering clips and publishing posts you schedule;
• to manage your account, subscription, credits and support requests;
• to keep FlowHalo secure, prevent abuse and fix problems;
• to understand how the product is used and improve it;
• to send service emails, and product updates you can unsubscribe from at any time.

We do not sell your personal information, and we do not use your videos to train third party AI models.

We share information only with providers that help us run FlowHalo, under contracts that limit how they can use it. These include cloud hosting and storage (Amazon Web Services, Vercel, Convex), speech to text and AI model providers that process transcripts and media to generate clips and captions, Stripe for payments, email delivery, and privacy focused analytics and error monitoring. The social platforms you connect receive the videos and captions you choose to post. Some providers may process data outside your country with appropriate safeguards.

You can connect TikTok, YouTube, Instagram, Facebook Pages, Threads and X accounts to post your clips. When you connect one, we receive your basic profile (name, username and profile picture), your follower count, and permission to upload and publish the videos you choose and to read their view, like and comment counts. We use this to publish the posts you create or schedule and to show how they perform in FlowHalo. View counts of your past posts on platforms other than YouTube also help FlowHalo choose which moments to suggest from your next videos, and for that they are included in the request to our AI provider. Nothing we receive from YouTube is used for this or sent to an AI model. We never post without your action, and we do not sell this data, use it for advertising or use it to train AI models.

Access tokens are encrypted with AES-256-GCM before they are stored. Disconnecting an account in FlowHalo deletes its tokens immediately. When you disconnect a YouTube channel, we also revoke FlowHalo's access with Google straight away and delete what we stored from YouTube (the channel's name, handle, picture and subscriber count, its statistics, and the links to and statistics of the videos we uploaded) as soon as possible and always within 7 days. You can also remove FlowHalo's access in each platform's settings for connected apps, and for Google accounts at security.google.com/settings/security/permissions.

YouTube. FlowHalo uses YouTube API Services to upload videos to your channel and read their statistics. By connecting YouTube you agree to the YouTube Terms of Service, and the Google Privacy Policy applies. FlowHalo's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

To delete data from a connected account, follow our data deletion instructions.

Videos and clips are stored encrypted in Amazon S3 and delivered through signed, expiring links. Original uploads are kept with their project, and each project is deleted, with its uploads, clips and exports, at the end of your plan's retention period or when you delete it. Account and billing records are kept while your account is open and as long as needed for legal, tax and accounting purposes.

You can view and update your account details, delete projects, disconnect social accounts and delete your account at any time (see our data deletion instructions). Depending on where you live, you may also have the right to access, correct, export or delete your personal information, or to object to certain processing. Email us to make a request and we will respond within 30 days.

We use essential cookies to keep you signed in and secure, and limited analytics to understand how the site is used. You can block cookies in your browser, but signing in requires essential cookies.

FlowHalo is not intended for children under 16 and we do not knowingly collect their personal information.

We may update this policy. If changes are material we will tell you by email or in the app before they take effect.

Email hello@flowhalo.ai with any privacy question or request.